These Terms and Conditions govern all contracts between the Appointment Booking System ("we," "us," or "our") and the customer regarding the provision of our software services as a Software-as-a-Service (SaaS) provider. The scope of the services provided by the Appointment Booking System is specified in the contract, and we offer our software over the internet. Any statements made by employees or third parties regarding our services will only constitute a specification if confirmed in writing by us. We reserve the right to modify or adapt our services, including the software, to meet technological or substantive developments, provided that core functionalities are not substantially reduced. We are also entitled to access user accounts for support purposes.
Regarding payment, unless otherwise agreed, the customer is required to pay the invoiced amount within 1 day of receipt to the specified account. If payment is delayed, we may block services in addition to asserting statutory rights of default. The customer has a duty to cooperate in the performance of the services, and we ensure that our services are available at a minimum of 98% annually, though disruptions may occur due to extraordinary maintenance or force majeure. The customer is responsible for reporting any disruptions to help us investigate and resolve the issue.
The contract may be terminated by either party with a notice period of one month. We retain all rights to the services, including intellectual property, and grant the customer a non-exclusive, non-transferable license to use the services for the duration of the contract. The customer agrees that we may analyze and process anonymized data to improve our services, but no customer data will be shared with third parties for advertising purposes. Deadlines provided in offers or documents are generally non-binding unless specified as such. If unforeseen circumstances prevent us from meeting a deadline, it will be extended accordingly.
Our liability is fully extended in cases of willful or grossly negligent actions, including personal injury or damages under the Product Liability Act. In other cases, our liability for slight negligence is limited to foreseeable damages, and the liability for data loss is limited to the typical cost of restoration through regular backup procedures. Any changes to service charges or terms will be communicated in writing, and the customer has one month to object. If no objections are raised, the changes are deemed accepted. If the customer rejects changes, the contract will continue under the existing terms, but we may terminate the contract with one month's notice.
Lastly, no verbal or written agreements exist outside of these Terms, and any amendments must be made in writing to be valid. We may list the customer as a reference on our website or in promotional materials, respecting their legitimate interests. If any part of this agreement is deemed invalid, the remaining provisions will still apply, and the invalid provision will be replaced with one that reflects the parties’ original intent.